Refund policy

At DonVolt, we stand behind the quality of our products. If something isn’t right, we’ll make it right.

14-Day Returns

You have 14 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • Must include original packaging and tags

  • Proof of purchase is required

Items that do not meet these conditions may be refused.

How to Start a Return

To begin a return, contact us at donvolt12@gmail.com.

Once approved, we’ll send you:

  • Clear return instructions

  • A return shipping label (if applicable)

  • The return address

⚠️ Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately and we’ll resolve it fast.

Non-Returnable Items

We do not accept returns on:

  • Sale or discounted items

  • Gift cards

  • Custom or personalized products

  • Personal care or hygiene products

  • Hazardous or flammable materials

If you’re unsure whether your item qualifies, reach out before requesting a return.

Exchanges

We do not offer direct exchanges.
To get a different item, return your original purchase and place a new order once the return is approved.

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason.

Returned items must meet the same condition requirements listed above.

Refunds

Once your return is received and inspected:

  • We’ll notify you of approval or rejection

  • Approved refunds are issued to your original payment method within 10 business days

Please note: banks or card providers may take additional time to process refunds.

If 15 business days have passed since approval, contact us at donvolt12@gmail.com.

🚚 SHIPPING POLICY

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At DonVolt, we focus on reliable delivery, transparent timelines, and full tracking — no guessing.

Order Processing

  • Orders are processed within 1–3 business days

  • Orders are not shipped on weekends or holidays

  • You’ll receive a confirmation email once your order is placed

Shipping Times

Estimated delivery times depend on your location:

  • Ireland & UK: 5–10 business days

  • Europe: 7–14 business days

  • International: 10–20 business days

These are estimates, not guarantees. Delays can occur due to customs, weather, or high demand.

Shipping Costs

Shipping costs are calculated at checkout and shown before payment.
There are no hidden fees.

Tracking Your Order

Once your order ships, you’ll receive a tracking number by email.
Tracking updates may take 24–48 hours to appear.

Customs, Duties & Taxes

International orders may be subject to customs fees or import taxes.
These charges are the customer’s responsibility and are not included in product or shipping prices.

Lost or Delayed Packages

If your order appears delayed or lost:

  • Contact us at donvolt12@gmail.com

  • We’ll investigate and assist you as quickly as possible

DonVolt is not responsible for delays caused by carriers or customs, but we’ll always help where we can.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.